We are considered the Best-Kept Secret in the RV Industry. Dealers now have the option to choose a Highly Experienced, Qualified and Certified Administrator to oversee their Warranty Department.
RV WARRANTY ADMINISTRATION SERVICES
Driving service excellence
for RV dealers and manufacturers.
About Us
Centralized Warranty Management Group gives RV Dealers access to Experienced Warranty Professionals who handle all Manufacturer and Vendor claims with accuracy, efficiency, and speed. We’ve optimized the process to improve workflow, minimize losses, and boost customer satisfaction.
We work with top brands like Grand Design, Winnebago, Jayco, Airstream, Brinkley, Ember, Lance Camper, Tiffin, Nucamp, KZ, Braxton Creek, Alliance, Thor, Keystone, Forest River and Heartland. As well as trusted vendors like Airxcel, Dometic, Onan, and Lippert. Our strong relationships with each manufacturer and deep industry knowledge ensure we stay ahead of changes and deliver reliable results.
We Meticulously Manage every aspect of each warranty work order to ensure that every dollar is properly tracked. Our commitment to each RV Manufacturer allows us to understand their requirements thoroughly, making sure they obtain the crucial information needed for assessing and approving repair requests, thus avoiding any possible reductions in labor time. Working closely with each RV Manufacturers allows us to obtain the maximum permitted repair time, which boosts the Dealers Service Efficiency, Effectiveness and their Mutual Customers Satisfaction.
Warranty processing can be efficient without an on-site administrator, saving employers the costs of retaining an employee and the risks of inexperience or lack of motivation. Our proven process boosts profitability, preventing revenue loss from missed warranty opportunities, stagnant numbers, and rising shortages or write-offs that impact your bottom line.
A Note from the Owner
In today’s rapidly evolving RV Industry, RV dealers now seek ways to enhance efficiency and reduce costs. Transitioning to alternative methods can yield several benefits that not only improve operational workflows but also enhance overall customer satisfaction and increase in service revenue.
We provide seasoned professionals who understand the nuances of various RV manufacturers, the common issues, and the best way of communicating each concern to the RV manufacturers for maximum coverage. This expertise ensures that warranty claims are processed efficiently, accurately, and timely while minimizing shortages or losses on warranty repairs performed by the dealer.
Dealers now have access to a highly experienced warranty administration team that understands the significance of each work order and its impact on the service department, parts department, customers, and the dealership as a whole.
The days of interviewing and hiring only to discover an employee who is unfamiliar, inexperienced, or unmotivated are behind us. With this change, dealerships can enhance operational efficiency and improve overall customer satisfaction.
With nearly 20 years in the RV industry, our team has extensive experience handling claims—even dating back to when manufacturers required paper submissions through the mail.
Over the years, we have adapted to industry changes and advancements, equipping us to navigate complex claim processes efficiently while ensuring that dealers receive the support they need. This experience has also allowed us to build strong, trusted relationships with manufacturers based on honesty and integrity.
With Nearly two Decades of Experience
With nearly two decades of experience, we can quickly identify bottlenecks in warranty processes and implement solutions that improve turnaround time on claims. An efficient process not only enhances customer satisfaction but also fosters trust in your RV dealership.
Centralized Warranty Management Group can lead your location with improved efficiency, revenue, compliance, and customer satisfaction. By leveraging my knowledge, your business can focus on core operations while ensuring that all warranty work is in capable hands. Investing in experienced professionals not only safeguards your Dealerships reputation but also ultimately supports long-term business growth
With our Expertise
A highly skilled individual is more cost-effective than maintaining an in-house warranty administrator who is inexperienced or unmotivated. With our expertise, Centralized Warranty Management Group can reduce claim errors at the time of submission which allows for timely reimbursement for warranty repairs.
What We Do For You
Our goal is to make RV Warranty Administration as smooth as possible, ensuring that RV Owners experience minimal downtime and maximum coverage benefits. By working closely with RV Dealers we streamline the process and uphold our commitment to Quality Service and Customer Satisfaction.
1
We diligently handle the submission and daily updating of all warranty work, ensuring a rapid turnaround.
Our Process allows each advisor to promptly be notified when Authorization is obtained, keeping your team informed and efficient.
2
Daily Claims for Closed Warranty Work Orders:
We take charge of claiming all closed warranty work orders each day, ensuring that no opportunity for reimbursement is missed. This Proactive approach streamlines your financial processes.
3
Vigilant Accounts Receivable Management:
Our team meticulously maintains Warranty Accounts Receivable, following up on any outstanding payments that are over 30 days old. We ensure that your cash flow remains healthy and uninterrupted.
4
Rigorous Shortage Resubmission:
In the event of any discrepancies, we take the initiative to resubmit claims for shortages, Ensuring that you receive every penny owed to you
5
Thorough Auditing Review:
Our services include an extensive review of any work orders being audited by Manufacturers, such as Winnebago. We ensure that all documentation is in order and ready for inspection, safeguarding your interests.
6
Label Preparation for Part Returns:
Our Team will work closely with dealers to efficiently handle all manufacturer-required part returns, optimizing the claims process to guarantee that claim payments are made promptly and in full.
Enhancing Skills and Knowledge with Additional Services Provided
Investing in training can significantly enhance employee performance. When staff members are well-trained, they are more confident in their abilities, which translates to higher efficiency and better quality of work.
Virtual Training-Individual or Team Atmosphere
Participants in the virtual training sessions will discuss the intricacies of warranty compliance, gaining a comprehensive understanding of Manufacturer guidelines and procedures. The focus will be on equipping individuals or teams with the necessary knowledge to optimize the efficiency of warranty repairs within the specific framework set by each Manufacturer. Ensuring that time spent on repairs is utilized to its fullest potential, enhancing overall productivity and proficiency in warranty repairs.
On-site Training-Individual or Team Atmosphere
During our on-site training sessions, we will review the warranty workflow and the essential requirements for writing warranty work orders. Ensuring that your team obtains the critical information Manufacturers need for effective review and approval, while setting realistic repair time expectations to complete repairs. We will emphasize the importance of capturing detailed photos of concerns and retaining defective parts, as well as reviewing each work order before closure, to ensure that the concern, cause, and correction are clearly stated on each work order and the precise posting of parts, freight, and labor times. Additionally, we will work closely with Management to collaboratively develop an action plan aimed at Enhancing Efficiency and Boosting Warranty Revenue
Document Retention for Your Convenience
All original documents remain securely at your location, providing peace of mind, while every approval and claim is uploaded to the dealers software for their records—a seamless and safe way to review all warranty claims being processed. Whether you operate at a single location or across multiple sites, our services can be tailored to meet your specific needs, ensuring comprehensive support wherever you are.
Pre Audit Review of Documents
In preparation for a scheduled Manufacture Audit, it is imperative to conduct a comprehensive Pre-Audit review of all relevant documents. This process is essential to ensure that all records are complete, accurate, and organized to facilitate an efficient audit.
On-Site Pre Audit Review of Documents
Ensure that all necessary materials are compiled accurately as per established guidelines. Review all requested documents for completeness and compliance with applicable standards and ensure that all documents are readily available and organized for the auditors’ review. It is recommended to designate a point of contact for the day of the audit to facilitate communication and address any inquiries that may arise.
Annual Labor Rate Increase Requests
RV Dealers are allowed to submit requests for Labor Rate Increases annually.This process equips all Dealers to counteract inflation and the rising costs of operating their businesses, ensuring they remain competitive against other RV repair facilities in their area. We will expertly track and manage all annual increases, making sure that you uphold your competitive advantage.
What Sets Us Apart
The process of Warranty Management extends beyond merely submitting repair requests for pre-authorization and obtaining approvals. It encompasses a multitude of factors that must be performed daily to ensure reimbursement for the repairs performed. This entire view of the warranty process is essential for optimizing operational efficiency and maintaining customer satisfaction
Throughout the years, our hands-on experience has allowed our team to gain a comprehensive understanding of the daily challenges faced by technicians as well as every aspect of the service department. Our team has personally had the experience of conducting check-ins at the time of unit delivery, inspecting roofs, and visually inspecting underbellies for any damage. We have been in the shop and inside the unit for more complex repairs alongside technicians to discuss the details of what is needed to complete the repairs. We have gotten our hands dirty when locating and returning defective parts and packaging them for shipment back to the manufacturers for testing, when required.
Ready to Get Started?
With over 20 years of expertise in the RV industry, we efficiently process all of your locations' warranty. Our method not only enhances operational efficiency but also strengthens partnerships with RV Manufacturers, significantly increasing customer satisfaction.
